Shipping & Returns
Free Shipping
We offer free standard shipping on all orders.
- North America & Europe: Estimated delivery time is 5–10 business days.
- Asia-Pacific & Middle East: Estimated delivery time is 7–12 business days.
- Rest of the World: Estimated delivery time is 10–15 business days.
Disclaimer: While we strive to ensure timely delivery, we are not responsible for delays caused by customs clearance, extreme weather, courier issues, incorrect shipping addresses, or other unforeseen circumstances beyond our control.
Return Policy
We offer a 14-day no-questions-asked return policy. If you are not completely satisfied with your purchase, you may return your item(s) within 14 days of receipt.
- Items must be unused, unworn, unwashed, and returned in their original packaging with all tags attached.
- Return shipping costs are the responsibility of the buyer.
- We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return:
- Items marked as Final Sale
- Products that have been used, damaged, or altered
- Custom or personalized items
- Items returned after the 14-day window
Refunds
- Refunds will be processed within 14 business days after we receive and inspect the returned item.
- If you paid via PayPal, the refund may take at least 14 days, and up to 30 days in regions where PayPal processing timelines are regulated by local law.
- Refunds will be issued to the original method of payment used at the time of purchase.
- Refunds will be made in the original transaction currency.
Return Procedure
- Contact our customer support at vip@tiesconnection.com within 14 days of receiving your item.
- Provide your order number and reason for return.
- We will provide you with the return address and instructions.
- Once your return is received and inspected, we will send you a confirmation and process the refund.
Payment Methods & Currencies
We support a variety of secure payment methods, including major credit/debit cards and PayPal.
We also accept payments in multiple currencies for your convenience.